In response to an institutional need we developed a cst module responding empathically to patients as part of a larger nurse focused communication skills training curriculum this module was designed to enhance nurses ability to recognize empathic opportunities and respond empathically to patients. Life is not always easy it has a way of pulling the rug out from under our feet and leaving us feeling traumatized lost and sometimes very isolated though trauma cannot always be avoided it can be mitigated thats the idea behind crisis intervention there are many different forms of trauma . Crisis intervention for people with severe mental illness people with severe mental illness who are in a crisis often need hospital admission if admission is not considered necessary or appropriate urgent liaison with community mental health services is essential. The purpose of crisis counselling is to deal with the persons current status by dealing with a crisis chronic exposure to stress or trauma can lead to mental illness therefore it is important that counsellors have the skills and knowledge to help clients cope with their current stressors and trauma. Patients experience of illness and his or her frustration in negotiating the health care system your ability as a pharmacist to provide your patients with the sense that they are understood is a crucial part of your effectiveness in communicating with them listening and empathic responding 5 chapter listening well empathic responding
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